GraceA Legacy Builders
This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made from our store.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original condition
- The item must be returned in the original packaging
- The return request must be made within [7/14/30] days of delivery
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Perishable goods
- Items marked as “Final Sale”
- Gift cards (if applicable)
3. Return Process
To initiate a return:
- Submit a return request through your account or order page
- Wait for approval of your return request
- Once approved, ship the item back to us following the provided instructions
4. Refunds
Once we receive and inspect your returned item:
- If approved, your refund will be processed
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your payment provider
5. Exchange Policy
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges (if any) are non-refundable
7. Damaged or Incorrect Items
If you receive a damaged or wrong item, please report it within 48 hours of delivery with proof (photos or videos).
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your payment provider, as processing times may vary
9. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting.